Return Policy

Thank you for shopping with Panky Monkey. We want to ensure your satisfaction with your purchase. If, for any reason, you are not entirely satisfied, we are here to help.  Sales on the Panky Monkey  website are governed by business-to-customer regulations. The owner of Panky Monkey Wholesale is Quantome Commerce Ltd, registered in England at 182-184 High Street North, London, UK, with registration number 14544968.

Returns

• You have 7 calendar days from the date of receiving your item to initiate a return.
• To be eligible for a return, the item must be unused and in its original condition.
• The item must be returned in the original packaging.
• Please include the receipt or proof of purchase.
•  Only damaged products are eligible for exchange. Buyers must contact Panky Monkey in writing within 48 hours of receiving a damaged parcel. The defective product must be returned to Panky Monkey within 7 working days of reporting the issue. Buyers must provide detailed descriptions and photos of damaged products within 48 hours of receiving the parcel.
• All return and customs costs are the Buyer's responsibility, unless otherwise instructed. Panky Monkey does not accept complaints, returns, or exchange requests from the customers of the Buyer.

Refunds

• Once we receive your returned item, we will inspect it and notify you of its status.
• If your return is approved, we will initiate a refund to your original payment method.
• The time it takes for the refund to appear on your account may vary depending on your card issuer's policies.
• Refunds are provided as credit to the Buyer's account, within a maximum of 7 working days after the Wholesaler receives the product. This credit is automatically applied to future orders. If the Buyer prefers a refund rather than a credit, it will be processed using the original payment method. Buyers are required to read and understand the cooperation terms provided on the Panky Monkey website.

Shipping

• You are responsible for covering the shipping costs when returning your item.
• Please note that shipping costs are non-refundable.
• In the event of a refund, the cost of return shipping will be deducted from your refund.

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer support team